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Trial scheme blocks nuisance phone calls

Almost 1,800 nuisance phone calls made to homes of dementia sufferers have been blocked as part of a pilot scheme in the East Riding. East Riding of Yorkshire Council’s trading standards team are taking part in a national call blocker trial, which is being run in conjunction with Friends against Scams and trueCall. The scheme is aimed at those people who have a family member in the home who has been diagnosed with dementia and involves a small device being fitted to their home telephone line.

Those taking part in the scheme can choose the level of filtering – from a basic level which helps disrupt the scam or nuisance callers to only numbers approved by the person, such as family and friends, able to get through. Anyone who is living with a person diagnosed with dementia and is interested in one of the devices should contact or contact the Citizens Advice Consumer Service on 03454 04 05 06 or go to