Trade Counter Assistant

Summary

ROLE: Trade Counter Assistant
HOURS: 44 per Week -Permanent Role
SALARY: £22,000 basic salary per year
BONUS: Realistic total earning potential of up to £24,088 per year
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

WHAT OUR TRADE COUNTER ASSISTANTS DO:

– Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
– Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
– Provide exceptional customer service and support to new and existing customers
– Picking, loading and delivering products to customers via Eurocell’s 3.5 tonne flatbed trucks and LWB vans
– Responsible for route planning, safe driving and keeping the Company vehicle clean
– Supporting the Branch Manager with actions and activities on time, in full
– Compliance with Health and Safety, company policies and procedures
– Ensure excellence in customer service, operational standards and Branch sales targets are achieved
– Support the delivery of sales targets whilst developing and maintaining positive customer relationships
– Assist with the delivery of branch operations
– Provide support and assistance to Branch colleagues as required
– Maintaining branch standards – including warehouse and stock management, front of house cleanliness and point of sale

WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS:

– Passion and energy to deliver exceptional customer service and achieve business targets
– A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
– A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
– Good organisational skills, with ability to prioritise and use own initiative
– Confident IT user, with experience of MS Office and industry standard software eg SAP
– A full and valid driving license is essential, and a FLT licence could be a distinct advantage
– Previous branch stock take experience could be a distinct advantage
– Comfortable to work in a small team and on occasion, alone
– Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage