Guide

Summary

The Deep is delighted to be offering 8 Permanent Contracts within the guiding department.
For all of these contracts the normal hours of work each day will vary, but normally fall between 9.30am and 6.15pm. Additional hours, including evenings, may be available paid at your normal hourly rate. Please state clearly within the Personal Statement section of your application which contract(s) you are interested in applying for.

Contract Type 1 (x5 vacancies). Average contracted hours between of 18.75 and 24.5 hours per week, 4 week fixed rolling rota, to include at least 2 weekends in 4. 

Contract Type 2 (x3 vacancies). Hours of work 13.5 per weekend, working every Saturday & Sunday.

JOB SUMMARY: The role of the guiding department is to creatively interpret the aquarium exhibits, deliver a programme of events and offer fantastic customer service to The Deep’s visitors. The guides inspire an understanding of the sea that promotes conservation action and an understanding of the beauty and wonder of the marine world as well as helping to create a great day out for all.
JOB DESCRIPTION:
Crew key points within the visitor attraction to monitor and control visitor flow and provide excellent customer service (for example at ‘pinch points’ like the entrance turnstile, scenic lift and popular tank vantage areas).
Pro-active engagement, discussion and interaction with The Deep’s visitors, ensuring their enjoyment of their visit (and scientific understanding) through excellent customer service and interpretation of the exhibits.
Carry out microphone presentations and talks throughout The Deep, interacting safely, entertainingly and informatively with the visitors.
Lead occasional guided tours of the attraction and/or behind-the-scenes for groups/special bookings, to bring added value to visits.
Participate in special events, demonstrations and activities for example sleepovers, classroom or activity days for groups, face-painting, art/crafts/scrap store activities, pantomimes, science experiment demos, wildlife walks and birthday parties.
In conjunction with the Guide Manager and/or Duty Manager deal with day-to-day health & safety checks, issues, security and housekeeping in the attraction.
‘Queuebust’ – interact with waiting visitors, inform them of queue times, local attractions, Deep information, ticketing and customer service issues, ensuring safe and effective use of crowd control mechanisms both inside and outside the attraction, maintaining visitor flow.
Assist visitors to comply with COVID-19 security procedures; ensure adherence to protocols in place, carry out frequent cleaning and encourage good hygiene, to help everyone to have a safe and enjoyable visit to The Deep.
‘Perform’ as one of The Deep’s mascots, in costume, to distribute information, pose for photographs and entertain the crowds. 
Accompany The Deep mascot to help them with the above and to ensure their safety and welfare.
Car Park control, to ensure effective flow of traffic, security and operation of ‘Pay & Display’ system, to assist with traffic direction, customer service and litter picking.
Provide cover for other staff areas within The Deep, for example retail, ticketing and café. These duties may include (but are not limited to) customer service, housekeeping, the operation of tills and ticketing machines, cleaning, cash handling and catering support.
Fire marshall and key handling duties.