Client Services Supervisor

Summary

Client Services Supervisor

(ref: 21/035)

18 – 22 hours per week (job share)

Please specify in your application your preferred hours per week

£10,932.81 (based on 18 hours) – £13,362.32 (based on 22 hours) pro rata per annum. Full time equivalent salary: £22,473

Permanent

Location: Beverley or Bridlington

The TEC Partnership is a large, innovative, dynamic and financially sound organisation. We are officially an “Outstanding” educational provider.

About East Riding College

At East Riding College, we strive for our people to be the best, and recognise that staff are our most valuable asset. We believe that every employee has an important role to play within the College, and we provide a supportive and friendly environment for our employees to develop and thrive. The College is rated ‘Good’ by Ofsted with some outstanding features. So, if you are passionate, enthusiastic and looking for a career working with young people, then we want to hear from you!

The position

We now have an exciting opportunity available to join our Client Services team in the role of Client Services Supervisor. In this role, you will manage an efficient, effective and high-quality reception service, providing information, applications and enrolment services to learners, staff and visitors. Working closely with the Client Services Manager, you will support to devise, implement, monitor and review procedures to ensure the effective delivery of the information services function.

This role involves the supervision of the Client Services team, monitoring the performance of staff and providing training and support where required. You will also monitor and review service standards and provide detailed reports against these on a regular basis. The post will be based at one of our fantastic campuses at Beverley or Bridlington, to be agreed with the successful applicant, but may cover activity across all sites.