1st Line Technical Support Analyst

Summary

This role is for our core team that operates Monday-Friday 9am-5:30pm. The successful applicant will work 1 Saturday in 5.

A Tevalis 1st Line Support Technician will be responsible for addressing queries and technical issues reported via telephone and email.

Key Responsibilities

1st Line Support Technician

The following points make up a large part of the 1st Line Support Technician role and responsibilities; they include but are not limited to:

• Handling Support ticket raised by clients on a daily basis providing acknowledgements and responses through.
• Provides assistance to client contacts via phone and remote desktop tools
• Working with their team mates to trouble shoot and brain storm complex issues that may arise.
• Work in unison with the other teams to manage inbound tickets and facilitate sufficient and detailed handovers for best technician effectiveness and customer experience.
• Manage your own time to be as effective and efficient as possible when being delegated tasks at an acceptable rate.